Area Personale

Referee Data

You manage a total of:

Fixed/IT services contracts

Mobile contracts

On these contracts, you hold the roles of:

MASTER

[totaleContratti] total contracts, of which

[totaleContrattiFisso] fixed-line or IT service contracts
[totaleContrattiMobile] mobile contracts

Go to contract details

BILLING AND TRAFFIC CONTACT

[totaleContratti] total contracts, of which

[totaleContrattiFisso] fixed-line or IT service contracts
[totaleContrattiMobile] mobile contracts

Go to contract details

AUTHORIZED REPRESENTATIVE

[totaleContratti] total contracts, of which

[totaleContrattiFisso] fixed-line or IT service contracts
[totaleContrattiMobile] mobile contracts

Go to contract details

TECHNICAL SUPPORT

[totaleContratti] total contracts, of which

[totaleContrattiFisso] fixed-line or IT service contracts
[totaleContrattiMobile] mobile contracts

Go to contract details

THRESHOLD CONTACT

[totaleContratti] total contracts, of which

[totaleContrattiFisso] fixed-line or IT service contracts
[totaleContrattiMobile] mobile contracts

Go to contract details

Personal data

Access

Username

Password

Edit

Edit password

Once the process is completed, you will receive an SMS notification to the mobile line number associated with your account.

Enter the current password

Current password This field cannot be empty The password is not long enough

Choose a new password carefully. Make sure it meets the security criteria.

New password This field cannot be empty The new password cannot be the same as the current password

The password is not long enough
The password does not meet the criteria

Repeat password The passwords do not match

After saving the new password, you will be asked to log in with the new credentials.

General Conditions

You have accepted the Conditions

Profile

Name

Edit

Surname

Edit name and/or surname

Name Required field

Surname Required field

Tax code

Edit

Edit tax code

Update your details and make sure to save the changes. If you prefer, we can help you calculate the new tax code.

Tax code Required field Check the tax code, it doesn’t seem correct.

After saving the tax code, we will ask you to log in again.

Do you confirm changing the tax code?

The modification might result in changes to the role
s you currently hold on your contracts.

If you confirm, you will be logged out and
will have to wait for the approval of the change by
your contact person to log in again.

Number mobile line

Edit

Edit number mobile line

To get started, enter and verify the new mobile line number:

New number mobile line This field cannot be empty Invalid format.

Enter the temporary code we sent to the new number within 10 minutes:

Temporary code This field cannot be empty This code is no longer valid. This code is incorrect. Please try again or request a new one.

Problems with the code? Send me the SMS again

After saving the number, we will ask you to log in again. Once the process is completed, you will receive an SMS notification on the old mobile line number: [phoneNumberOld]

Do you confirm that you want to change the mobile line number?

The modification might result in changes to the role
s you currently hold on your contracts.

If you confirm, you will be logged out and
will have to wait for the approval of the change by
your contact person to log in again.

Edit

Edit email To get started, enter and verify the new email address:

New email This field cannot be empty Invalid format.

Enter the temporary code we sent to the new number within 10 minutes:

Temporary code This field cannot be empty This code is no longer valid. This code is incorrect. Please try again or request a new one.

Problems with the code? Send me the email again

Once the process is completed, you will receive a notification email at the old registered address: [emailOld]

Calculate your tax code

Enter your details, we'll take care of the rest.

First Name* This field cannot be empty

Last Name* This field cannot be empty

Place of Birth This field cannot be empty Type at least the first 3 letters of the place and select it from the list that appears

Sex*

Man

woman

Birthday*

*All fields are required

Here is the tax code we have calculated. Please verify its accuracy before entering it.

Calculated tax code This field cannot be empty

Warning!

An error has occurred.

GENERAL TERMS AND CONDITIONS FOR REGISTRATION TO THE TIM ENTERPRISE CUSTOMER AREA

Subject and Applicable Regulations

These General Terms and Conditions define the terms and conditions under which Telecom Italia S.p.A. ("Telecom Italia" or "TIM") provides the Customer with online services via the TIM Enterprise site, particularly through the Business Customer Area (hereinafter the "Service"), including: viewing the profile and details of the Customer’s TIM fixed and/or mobile lines; viewing invoices issued over recent periods and full traffic documentation for the last few months, with the final three digits masked; viewing the processing status of requests made to Customer Service in recent months; consulting standard post-billing reports regarding voice and data service consumption, and creating customized reports upon subscription to specific offers providing such services; access to specific features potentially made available within the Customer's activated services; the ability to purchase TIM products/services online, with payment upon delivery, by credit card, or via TIM invoice where available. The availability of some features depends on the profile assigned to the Customer at the time of registration. For example, some features are exclusively reserved for the Legal Representative of the Company or a delegated representative. All services and their descriptions can be consulted in the appropriate Support and Business Customer Area sections of the TIM Enterprise website https://www.areaclienti.timenterprise.it/

The contractual relationship between TIM and the Customer (the "Contract") is governed by these General Terms and Conditions.

TIM reserves the right to modify the Service, including the gradual introduction of new online services over time.

Formation of the Contract

The Contract is considered finalized when the Service is activated by TIM following the Customer’s registration.

Upon activation of the account, TIM will send a confirmation email to the address provided during registration.

Customer Data

To use the Service, the Customer must provide TIM with their personal data — in particular, a valid email address — truthfully, accurately, and completely, taking responsibility for any damage resulting from inaccuracies. The Customer is liable for any damage caused to TIM and/or third parties due to inaccurate data and undertakes to indemnify TIM from any third-party claims.

TIM reserves the right to refuse, suspend, or terminate the Service at any time should the data provided by the Customer prove incorrect or incomplete.

Conditions for Using and Accessing the Service. Confidentiality and Diligence Obligations

The use of the Service requires that the Customer has the necessary hardware and software devices for its operation. Lack of such requirements results in the inability to use the Service, with no responsibility attributed to TIM.

Access to the Service is granted through a customer identification code (Username) and a password ("Access Credentials").

The Customer must keep the Access Credentials, particularly the password, strictly confidential and exercise the utmost diligence.

The Customer must immediately notify TIM in writing of any theft, loss, or unauthorized use of their Access Credentials. The Customer is responsible for any damage to TIM and/or third parties resulting from non-compliance and agrees to indemnify TIM from any third-party claims. TIM may suspend the Service without notice if these obligations and prohibitions are violated.

The Service is provided free of charge to Customers who agree to these Terms and Conditions.

Registered Customers requesting to receive TIM invoices exclusively in electronic format will receive periodic notifications regarding invoice availability in the Customer Area, sent to the email address provided during registration. Electronic invoice requests are available only upon activation of direct debit payment through a bank or postal account.

The Customer acknowledges that TIM will send communications regarding the Service to the email address and/or mobile phone number provided during registration or to the designated communication email address.

TIM provides access to the Service 24/7.

Operational Log

The Customer acknowledges and accepts the existence of an operational electronic log ("Log") maintained by TIM. The Log is strictly confidential and will only be disclosed upon request from competent authorities.

The Customer agrees to refrain from any network and system security violations that could incur civil or criminal liability, including but not limited to:
a) unauthorized access to third-party systems, networks, or information;
b) interception of third-party data or network traffic without authorization;
c) identity falsification;
d) unauthorized access, destruction, or alteration of third-party customer information;
e) network/system attacks (mailbombing, broadcast attacks, Denial of Service, Hacking, Cracking);
f) use of third-party mail servers for mail relay without authorization;
g) sending malicious programs (viruses, trojans, etc.) that compromise network/system security;
h) sending unsolicited emails ("spam") or mass emails to newsgroups.

TIM reserves the right, without prior notice, to remove Customer material or suspend/cancel the Customer's account if any of the above obligations are violated or if TIM receives credible reports of such violations.

The Customer acknowledges that all software ("Software") provided for Service use contains confidential information protected by intellectual property laws. Except as expressly authorized by TIM, the Customer may not modify, distribute, create derivative works, sublicense, rent, sell, reverse engineer, disassemble, decompile, translate, or attempt to extract source code from the Software.

The Customer must comply with all TIM instructions for proper Service use.

In case of any violation, the Customer agrees to indemnify TIM against all damages, liabilities, costs, and expenses, including legal fees, arising from the violation or misuse of the Service.

Disclaimer of TIM's Liability. Service Interruption

TIM shall not be held responsible — neither to the Customer nor to any related parties — for delays, malfunctioning, suspension, or interruption of the Service caused by:

force majeure or unforeseen events;
unauthorized tampering by the Customer or third parties;
failure by the Customer to comply with Service access conditions;
incorrect use of online services by the Customer;
hardware or software malfunction;
internet connectivity issues unrelated to TIM.

The Customer accepts that TIM may, without liability for compensation, temporarily suspend the Service to perform necessary maintenance, notifying the Customer online or via the registered email address. TIM is also not responsible for any lack of availability caused by third-party internet providers.

Customer Support

The Customer Support Service is available 24/7 by calling 800.191.101.

Changes to the Terms and Conditions

TIM will inform Customers of any changes to these General Terms and Conditions. Changes will become effective no sooner than 30 (thirty) days from notification. Customers who do not accept the changes may withdraw from the Contract without penalties by contacting Customer Service before the effective date of the changes. Failure to exercise the withdrawal right implies acceptance of the changes.

The Customer may request account cancellation by calling 800.191.101. Customers who receive invoices solely online must request reactivation of paper invoices, which are subject to shipping fees charged to their TIM invoice.

Duration. Account Functionality Limitation. Termination. Withdrawal

The Service is provided indefinitely, starting from the activation date.

The Customer may withdraw at any time by contacting Customer Service at 800.191.101. The withdrawal will take effect upon registration by TIM's systems, and no later than 30 days from the communication date.

Termination for Breach. Service Suspension

TIM may terminate the Contract automatically, pursuant to Art. 1456 of the Italian Civil Code, by written notice in case of breach of obligations under the following articles:
Art. 3 ("Customer Data"); Art. 4 ("Service Conditions and Access. Confidentiality and Diligence Obligations"); Art. 6 ("Service Use, Responsibility, and Guarantees").

TIM also reserves the right to suspend the Service immediately, without notice, for any breach of these articles.

Governing Law. Jurisdiction

The Contract is governed by Italian law.

Any dispute arising from the Contract will fall under the jurisdiction of the court where the Customer resides or is domiciled.

Communications and Privacy

Communications and personal data processing are carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR). Customer data provided for registration and/or transactions will be processed solely for necessary purposes in compliance with GDPR, Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and other applicable laws. Processing is conducted securely and confidentially, as specified in the privacy policy available on the TIM Business website or via this link.

The Customer can exercise their data protection rights by contacting 191 (toll-free).