Richiedi cambio sim

Type in your mobile line number or ICCID, or upload a file to request multiple SIM swaps.

SIM CHANGE FROM FILE

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Search by ICCID

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Request SIM change

Line Number	Line Number	Contract	Plan	Line Status	Line hierarchy

Line Number	Line Number	Contract	Plan	Line Status	Line hierarchy

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To request a change of your SIM, make sure you have the ICCID of the new card at hand. In the event of a replacement due to theft or loss, you will also need to upload a copy of the report.

Il tuo numero di linea mobile:

Select the SIM you want to replace:

Request SIM change

Line:

Contract:

Per completare la richiesta, è necessario effettuare l’upload della denuncia per furto o smarrimento della SIM.

Denuncia per furto o smarrimento

Prima di effettuare l’upload, assicurati che la scansione sia leggibile.  Puoi caricare un solo documento.

Allowed formats: jpeg; pdf; png; tiff. Maximum file size: 2 MB

893901000

Warning!

An error occurred

Request SIM change

Line:

Contract:

Indica la motivazione per cui richiedi il cambio della carta.

Causale

Guasto o malfunzionamento

Passaggio SIM ultima generazione

Rottura

Smarrimento PIN/PUK

Furto o smarrimento

If the user has had their SIM stolen or lost, it must be blocked before requesting a replacement.

Go to SIM lock

Causale

ICCID attuale: 893901000

Nuovo ICCID

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Nuovo ICCID 893901000

SIM change from file

Request multiple SIM swaps

Upload file

You can upload a file that respects the allowed formats (xls or xlsx)
and that, for each line, it shows:  
• the ICCID associated with the SIM to be changed,  
• the mobile line number,  
• the ICCID of the new SIM,  
• the reason for the SIM change, selected from those defined (with the exception of theft and loss).

After uploading the file, you will receive an email to check the progress of your operation. If it is not possible to change SIM cards on one or more lines, you will be able to understand the reasons thanks to the report you will receive.

To fill out the file correctly, download a template.

-- Delete

Drag the file here or Choose the file from your computer

Allowed formats: xls; xlsx Maximum file size: 2 MB

The weight of each individual file cannot exceed 2MB The file format is not allowed. Try again with a file: xls or xlsx

You cannot request a SIM change
for your line

If the line has not ceased, you can try again later.
If it has ceased, you cannot proceed with this request.

Do you want to send the SIM change request?

You will receive an email with the outcome of the operation

Request sent

You can check the progress of your request in the "activity status" section.

Request sent!

You can check its progress in the "activity status" section. You will receive an email to check the progress of your trade.